The phone is with your teammate. The customer is waiting.
Give the conversation a shared home. Pick it up in the team inbox and use Assign to me to take the next reply.
A shared inboxCustomer conversations.
A team effort.
A shared inbox, campaigns, and order confirmations for WhatsApp. Give your team a place to reply, follow up, and keep things moving.
Pre-launch. Invite-only access.
Illustrative annotations · real product screenshot
Sound familiar?
The little moments that make a busy day feel busier. Here is where Watification fits.
Did someone already pick this up?
Check assignment, claim an unassigned chat, or use Assign to… when a teammate should take over. Leave a private contact note for the context they need.
Assignment & contextThe COD order is packed. The customer has not confirmed.
Have your store integration ask on WhatsApp before dispatch. Review whether the customer confirmed, cancelled, or asked to change time in Log.
Order confirmationsYou come back to a chat. The reply window has closed.
Outside the customer’s reply window, use a template approved by Meta. Sending it does not reopen the window; the customer needs to message again.
Templates & the reply windowYou know the answer. You have typed it all day.
Type / and a shortcut to bring a shared saved reply into your draft. Make it fit the conversation, then send it yourself.
Shared saved repliesBuilt for how you work.
Find your kind of day. Open a journey to see the next steps.
Online stores (COD)
Connect the store once.
A developer connects your store to the COD API for each order.
Set the follow-up.
Choose an optional reminder, deadline, and delivery options.
Let the customer answer.
They can confirm, cancel, or choose another delivery time.
Read before you act.
Refresh Log to review the answer beside your order reference.
Set the timing and delivery choices your customer will receive.
Support teams
Pick up the conversation.
Open Unassigned and claim the conversation with Assign to me.
Bring the team context.
Read private contact notes and shared labels before replying.
Make a familiar answer your own.
Insert a saved reply with /, edit the draft, and send it yourself.
Close the loop.
Resolve it; a new customer message reopens the conversation.
Queues and assignment give the next reply an owner.
Marketing / growth
Shape the audience.
Include or exclude labels; CSV imports require contact consent.
Check the message in context.
Send a real test to an eligible sample. Tests use campaign quota.
Choose the moment.
Use Schedule campaign, then Pause or Resume when needed.
See what happened.
Follow Eligible through Replied, with exclusion and failure reasons.
Choose the audience and check eligibility before sending.
Developers
Give the integration its own key.
Save a named API key server-side and prepare an approved template.
Send the code your app owns.
Your app generates and verifies the OTP; Watification sends it.
Receive signed outcomes.
Verify the webhook HMAC over the raw body and handle duplicates.
Inspect and recover.
Send test event, View deliveries, and replay retained deliveries.
The template library shows the categories and review statuses used to prepare an approved Authentication template. API and webhook steps are covered in the guides below.
A COD order, start to finish.
A question on WhatsApp. A customer’s choice. An answer your store team can review.
Your store sends a COD API request.
COD APIEXAMPLE-1042- reference
- EXAMPLE-1042
- to
- +1 555 555 0123
The customer chooses
Example template wording. Your approved template supplies the button labels in this action order.
Your team opens Log
COD confirmationLog- Reference
- EXAMPLE-1042
- Phone
- +1 555 555 0123
- Status
- Confirmed
- Answer
- Confirmed
- Failure
- None
A change of plan? Change time offers your configured delivery days and time-range labels. Review the collected answer in Log before arranging delivery.
See COD confirmationsYour number.
Your team. A shared place.
Once you receive an invitation, these are the steps to get your workspace ready.
Connect your number
Use Meta's signup to connect your WhatsApp number to your workspace.
Invite your team
Invite members and give them the permissions they need.
Start the conversation
Reply to customers in the inbox and send approved templates when you need to reach out.
Your application.
The next message.
Send your own verification codes with the OTP API. Request order confirmations with the COD API. Receive outcomes through signed HTTPS webhooks.
You generate and verify OTP codes. Watification handles the message delivery.
Read the developer quickstartSend an OTPServer-side JavaScript
await fetch('https://api.watification.com/api/v1/otp/messages', {
method: 'POST',
headers: {
Authorization: `Bearer ${process.env.WATIFICATION_API_KEY}`,
'Content-Type': 'application/json',
'Idempotency-Key': 'login-example-001',
},
body: JSON.stringify({
to: '+15555550123',
senderId: '11111111-1111-4111-8111-111111111111',
template: { name: 'login_code', language: 'en' },
code: '483920',
reference: 'login-example-001',
}),
});Illustrative values. Use a recipient you control, your own sender, and an approved template. Requests can send real messages.
A few things
to know.
Can I use Watification today?
Access is invite-only while we prepare for launch. Join the waitlist and confirm your email. Invitations go out in small batches; joining does not guarantee an invitation date.
Which WhatsApp number can I use?
Connect a number through Meta's signup. You can also connect an eligible number already used in the WhatsApp Business app and keep using the app. Availability depends on Meta's eligibility checks; group chats are not imported.
Who bills me for Meta message fees?
Meta message fees are billed by Meta, separately from your Watification plan. Watification's dashboard cost figures are approximate; your invoice is the source of truth.
Can I reply to a customer at any time?
You can send free-form replies within 24 hours of the customer's last message. Outside that window, you need a template approved by Meta. Sending a template does not reopen the reply window.
Do I need a developer for COD confirmations?
Your store or application sends confirmation requests through the COD API. A developer needs to connect that flow. Your team can manage settings and review answers in the dashboard.
Does the OTP API verify codes for me?
No. Your application generates, expires, and verifies the code. Watification sends it using an approved authentication template and provides message status and signed webhooks.
Be part of
the first conversations.
Join the waitlist for invite-only access to Watification.
- Leave your details.
- Confirm your email.
- Watch for an invitation. We send them in small batches.
Joining the list does not guarantee an invitation date.