Data Deletion

Updated

About this page

This page explains how to ask for your data to be deleted from Watification, including data we receive from Meta when you connect a WhatsApp Business account. Watification is a product of CarryCodes Ltd, 128 City Road, London, EC1V 2NX, United Kingdom. How we handle personal data is described in our Privacy Policy.

Disconnect a WhatsApp Business account

A workspace owner or admin can disconnect a WhatsApp Business account at any time in the Watification dashboard under Channels. Once disconnected, Watification stops sending and receiving messages for that account. You can also remove Watification's access to your WhatsApp Business account from Meta Business Suite.

Disconnecting stops access but does not by itself delete the data already stored. To have it deleted, send a request as described below.

Request deletion

Email privacy@watification.com from the email address on your Watification account, with the subject "Data deletion request", and tell us:

  • the workspace name;
  • whether you want the whole workspace and account deleted, or only the data for a specific WhatsApp Business account or phone number.

We may need to verify that you are authorised to act for the workspace before we delete anything. We confirm the request by email and complete it within one month of verification.

What we delete

For the scope you ask for, we delete:

  • the access tokens and other credentials Meta issued for your WhatsApp Business account;
  • WhatsApp Business account, phone number and template information we received from Meta;
  • contacts, conversations, messages and media received or sent through WhatsApp;
  • for a full deletion, your workspace, its members' accounts and its settings.

Backups are overwritten on a rolling basis, so deleted data disappears from backups within a short period after that. Deleted data remains in encrypted database backups for up to 7 days before it is gone. We keep only what we must keep by law, such as invoices and tax records, and only for as long as the law requires.

If you are a WhatsApp user who messaged a business

If you messaged a business that uses Watification, that business controls your conversation data and Watification processes it on their behalf. Please contact the business first. You can also email privacy@watification.com with the business name and your phone number, and we will pass your request to them and help them carry it out.

Contact

CarryCodes Ltd, 128 City Road, London, EC1V 2NX, United Kingdom. Email: privacy@watification.com.